Covid-19 Effect On Border Communications

With the Covid-19 Global Pandemic many government agency communication channels are understandably overwhelmed with demand. As a result, many importers are experiencing delays in trying to obtain the status of shipments on hold from CBSA, CBP and Participating Government Agencies.

We understand how imperative these shipments are to you and your clients and therefore will continue to be your advocate with these authorities in the following ways:

1. As soon as we are aware that your shipment has been placed on hold, requires further inspection or any other situation that results in a delay in release with a government agency, we will:

  • Contact the government agencies involved to try to obtain a reason for the delay and an expected time of release. 
  • In the event that we are unable to reach the government agency, we will expedite your release oversight to our team leads, supervisors and managers.
  • We will contact you immediately to let you know of the delay and relay all information we are authorized to from our communication with the Government Agencies.
  • If the shipment is crossing at a location where we have an office, we will physically walk to Customs to try to obtain any information we can and relay it to you forthwith.
  • We will continue to inquire about the status of the shipment with the government agencies until a release decision is made, and relay that information to you immediately.

2. We will continue to operate at maximum staff levels, while taking precautions for the health and safety of our staff, ensuring we are able to service your import needs effectively, 24.7.

Unfortunately we are seeing some government agency offices close at this time, exacerbating some of the communication issues surrounding shipment holds and delays. Please rest assured that our involvement in your shipments continues until a release decision is made. We will continue to be your advocate during this difficult time.


The Team at PCB

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About Author
Cherie Storms
CCS (CA & US), CTCS, CBSA Prof. Designate

Cherie Storms is the Canadian Operations Manager with PCB Customs Brokers, with over 20 years in international trade operations and regulatory experience. Since joining the company in 2007, she has become an Executive Board Member for the Canadian Customs Brokers Society, BC Region, and spoke at the Women in Transportation Annual General Meeting in 2010 regarding her experience running international logistics for the Vancouver 2010 Winter Olympics. Cherie is a member of CSCB's National Commercial Operations and eManifest Committee and sits on the Canadian Society of Customs Brokers' Board of Directors. In 2020, Cherie received the Emerging Leader award in the annual Surrey Board of Trade, Surrey Women in Business Awards. In her off time, Cherie is a motorsports driver for the Shift Up Now racing team, SCCA and CACC Women on Track Leader, racing tracks in Daytona and Indianapolis. With multiple championships, Cherie is a leader in the Jr Ambassador Program, encouraging young girls to excel in motorsports. Cherie has spoken at many seminars on the importance of trade compliance. She is currently enrolled in the British Columbia Institute of Technology (BCIT) Business Management Program to become an international trade lawyer.

While we strive for accuracy in all our communications, as the Importer of Record it is incumbent upon your company to ensure that you are aware of the requirements under the new regulations so that you maintain compliance as always.